Terms & Conditions

Welcome to Freshora Laundry Co. By accessing our website or using our laundry and dry cleaning services, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By booking a service, requesting a pickup, or using our website, you agree to comply with these Terms & Conditions.

If you do not agree, please refrain from using our services.

2. Our Services

Freshora Laundry Co. provides professional services including:

• Residential laundry

• Wash & fold

• Dry cleaning

• Ironing and pressing

• Bedding and linen cleaning

• Commercial laundry

• Pickup and delivery services

Service availability may vary depending on your location.

3. Customer Responsibilities

Customers agree to:

• Provide accurate contact and pickup information.

• Remove valuable items from pockets before submitting garments.

• Inform us of delicate fabrics, existing damage, or special care instructions.

• Ensure someone is available for scheduled pickups or deliveries when required.

Freshora Laundry Co. is not responsible for items left inside garments.

4. Garment Inspection

Every order is inspected before processing.

While we make every effort to identify stains, damage, or fabric concerns, some issues may only become visible during cleaning.

Certain stains, discoloration, or fabric wear may be permanent despite professional treatment.

5. Pickup & Delivery

Customers are responsible for providing accurate pickup and delivery information.

Delays caused by weather, traffic, emergencies, or circumstances beyond our control may occasionally affect delivery schedules.

We will communicate any significant delays as soon as possible.

6. Pricing & Payment

Pricing is based on:

• Service selected

• Garment type

• Item quantity

• Cleaning requirements

• Additional requested services

Payment is due according to the selected payment method before or upon completion of service unless otherwise agreed.

7. Cancellations

Pickup appointments may be cancelled or rescheduled by contacting us before the scheduled pickup time.

Late cancellations may be subject to applicable service fees where permitted.

8. Satisfaction Guarantee

Customer satisfaction is important to us.

If you are not satisfied with the quality of our service, please notify us within 48 hours of receiving your order so we can review and resolve the issue.

9. Limitation of Liability

Freshora Laundry Co. exercises professional care in handling every garment.

However, we are not responsible for:

• Normal wear and tear

• Manufacturer defects

• Color fading due to age

• Damage caused by incorrect manufacturer care labels

• Items left in garment pockets

• Pre-existing damage

Our liability, where applicable, is limited to the reasonable value of the affected garment in accordance with applicable laws.

10. Intellectual Property

All website content, including text, graphics, logos, photographs, layouts, and branding, is the property of Freshora Laundry Co. and may not be copied, reproduced, or distributed without written permission.

11. Website Use

You agree not to:

• Attempt unauthorized access to our website

• Upload malicious software

• Interfere with website functionality

• Use our content without permission

• Submit false information through forms

12. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, store, and use your personal information.

13. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with a revised effective date.

14. Contact Information

For questions regarding these Terms & Conditions, please contact us.

Freshora Laundry Co.

Email: hello@freshoralaundry.com

Phone: (123) 456-7890

Business Hours:
Monday – Saturday: 8:00 AM – 7:00 PM

Sunday: Closed