Privacy Policy

At Serenova Spa & Wellness ("we," "our," or "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make appointments, purchase products, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name

• Email address

• Phone number

• Appointment details

• Billing information

• Purchase history

• Messages submitted through contact forms

We may also automatically collect certain information, including:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics information

How We Use Your Information

We may use your information to:

• Schedule and manage appointments

• Process purchases and payments

• Communicate regarding bookings and services

• Respond to inquiries

• Improve our website and customer experience

• Send promotional communications (with your consent)

• Comply with legal obligations

Cookies & Analytics

Our website may use cookies and similar technologies to enhance user experience and collect website performance data.

Cookies help us:

• Understand visitor behavior

• Improve website functionality

• Remember user preferences

• Measure marketing effectiveness

You may disable cookies through your browser settings, though some website features may not function properly.

Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers that assist us with:

• Payment processing

• Appointment scheduling

• Email communications

• Website analytics

• Business operations

These providers are required to maintain the confidentiality of your information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission is completely secure.

Marketing Communications

If you subscribe to our newsletter or marketing updates, you may receive occasional emails regarding:

• Wellness tips

• Promotions

• Special events

• New services

You may unsubscribe at any time by following the unsubscribe instructions included in our emails.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

Children's Privacy

Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children without parental consent.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to personal data

• Correction of inaccurate information

• Deletion of personal information

• Restriction of processing

• Data portability

Requests regarding personal information may be submitted through our contact information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will become effective immediately upon posting to this website.

Contact Information

If you have questions regarding this Privacy Policy, please contact us:

Serenova Spa & Wellness

Email: hello@serenovaspa.com

Phone: (000) 000-0000

Business Address: [Your Business Address]