TERMS & CONDITIONS

These Terms & Conditions govern your use of the Serenova Spa & Wellness website and services. By accessing our website or booking services, you agree to be bound by these terms.

Services

Serenova Spa & Wellness provides wellness, massage, skincare, spa, and related services.

All services are subject to availability and may be modified or discontinued without prior notice.

Appointment Bookings

Appointments may be booked online, by phone, or in person.

Clients are responsible for providing accurate booking information and notifying us of any changes.

Appointment availability is not guaranteed until confirmation has been received.

Cancellations & Rescheduling

We kindly request advance notice for cancellations or appointment changes.

Failure to provide adequate notice may result in cancellation fees where permitted by law.

Specific cancellation policies may vary depending on the service booked.

Arrival Policy

Clients are encouraged to arrive at least 15 minutes prior to their scheduled appointment time.

Late arrivals may result in shortened treatment times to accommodate other scheduled guests.

Payments

Payment is due at the time services are rendered unless otherwise agreed.

We reserve the right to modify service pricing without prior notice.

Accepted payment methods may vary and are subject to availability.

Gift Cards & Promotional Offers

Gift cards are non-refundable except where required by applicable law.

Promotional offers:

• Cannot be combined unless specified

• Have no cash value

• May expire according to stated terms

Health & Wellness Disclaimer

Clients should inform staff of any medical conditions, allergies, injuries, or health concerns before receiving treatment.

Spa services are not intended to diagnose, treat, cure, or prevent any medical condition.

Clients should consult healthcare professionals regarding medical concerns.

Client Conduct

We are committed to maintaining a safe, welcoming, and professional environment for guests and staff.

We reserve the right to refuse service to individuals engaging in:

• Abusive behavior

• Harassment

• Disruptive conduct

• Illegal activities

Intellectual Property

All website content, including text, graphics, logos, images, and design elements, is the property of Serenova Spa & Wellness unless otherwise stated.

Unauthorized reproduction or distribution is prohibited.

Website Use

Users agree not to:

• Violate applicable laws

• Attempt unauthorized access to systems

• Interfere with website functionality

• Distribute harmful software or malicious content

Limitation of Liability

To the fullest extent permitted by law, Serenova Spa & Wellness shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Our total liability shall not exceed the amount paid for the applicable service.

Indemnification

Users agree to indemnify and hold harmless Serenova Spa & Wellness from claims, damages, liabilities, and expenses arising from misuse of the website or violation of these terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the business operates.

Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Continued use of the website or services following updates constitutes acceptance of the revised terms.

Contact Information

Serenova Spa & Wellness

Email: hello@serenovaspa.com

Phone: (000) 000-0000

Business Address: [Your Business Address]