Privacy Policy

1. Introduction

Veloura Kitchen ("we," "our," or "us") respects your privacy and is committed to protecting any personal information you provide while using our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make reservations, subscribe to our newsletter, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Reservation details

• Event inquiry information

• Any information submitted through contact forms

Automatically Collected Information

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

• Referral sources

3. How We Use Your Information

We use collected information to:

• Process reservations and inquiries

• Respond to customer requests

• Improve our website and services

• Send newsletters and promotional communications

• Provide customer support

• Personalize user experiences

• Maintain website security and performance

• Comply with legal obligations

4. Email Marketing

If you subscribe to our newsletter, we may send updates regarding:

• New menu offerings

• Special promotions

• Seasonal events

• Restaurant news

• Exclusive offers

You may unsubscribe at any time using the unsubscribe link included in our emails.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance browsing experiences

• Measure marketing effectiveness

Visitors can modify browser settings to disable cookies, though some website features may not function properly.

6. Third-Party Services

We may use trusted third-party providers to support our business operations, including:

• Website hosting providers

• Reservation management systems

• Payment processors

• Analytics providers

• Email marketing services

These providers only receive information necessary to perform their services.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or loss.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business purposes

• Maintain customer records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

• Access personal information we hold

• Request corrections to inaccurate information

• Request deletion of personal information

• Withdraw consent for marketing communications

• Request information about how data is processed

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page along with an updated revision date.

13. Contact Information

For questions regarding this Privacy Policy, please contact:

Veloura Kitchen

Email: hello@velourakitchen.com

Phone: (312) 555-8742

Address: 1250 Grand Avenue, Chicago, IL 60601